Refund policy

At Night Owl Paper Goods we take great pride in our products and are committed in providing you with the best possible service. Returns of non-custom products are gladly accepted within 30 days for store/website credit or exchange. We do not provide refunds or cash back. (Please see below for information on custom and personalized product returns.)

All returned items must be returned in original and unused condition. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. Please enclose a copy of your receipt with the return merchandise.

Please address your return to:

Night Owl Paper Goods
Attn: Returns
33 Barber Court, Ste 125
Birmingham, AL 35209

Custom or Personalized Items

If you have placed an order for a custom or personalized product that you no longer wish for us to fulfill and it has been no more than 45 days from the order date, we will gladly accommodate your request according to the guidelines below:

• If digital proofs have not yet been delivered, you can choose to receive a refund of the order amount less 10% of the original order subtotal OR a store/website credit for the full amount of the original order.
• If digital proofs have been delivered, you can choose to receive a refund of the order amount less the sum of $15 per proof + 10% of the original order subtotal OR a store/website credit for the order amount less the sum of $15 per proof.
• If you have approved your digital proofs, your order is non-refundable. Depending on where the order is in the production cycle, store/website credit may be available. We will be happy to assist you with your request and do our best to offer a satisfactory solution.