What does my order status mean?

You can view your entire order history and order status by clicking "My Account" and signing in. Performing a search for specific dates or order numbers will return a list of all applicable orders with statuses and tracking information. You can also view/print an order and click on the tracking number to track your shipment!

Want to know what your order status means? Here ya go!

    Incomplete
    Your order is not yet finished. Please contact us to complete your order.

    Queued
    Your order is awaiting processing. Please contact us to complete your order.

    Paid
    You've paid for your order and we're working on it right now! Non-personalized orders typically ship within 2 days. If your order is personalized and youve provided us with everything we need to get started, we'll contact you soon with a digital proof for you to review!

    Declined
    Sorry, but for some reason, your payment method was declined. Please place your order again with a different payment method or contact us to complete your order.

    Back Ordered
    There's an item on your order that is currently out of stock or not yet available. As soon as we get more in, we'll complete your order!

    Failed
    Sorry, but for some reason, your payment method was declined. Please place your order again with a different payment method or contact us to complete your order.

    Complete
    Your order has left our nest and is in flight to your shipping address. Enjoy your goodies!

    Customer Input Received
    We received your input and are working on the changes now. We'll send you an updated digital proof within a day or two!

    Customer Input Needed
    We'd love to work on your order, but we're waiting for input from you! Send us your comments, copy, artwork, photos or anything else we'll need to get you a digital proof.

    Incubating
    Your order is in the print queue! This process usually takes several days, so please be patient... It's worth the wait!

    Hatched
    Your order has been printed and is now being prepped for its journey to you. During this process, your order will experience quality control, edge trimming, corner rounding, assembly, packaging and all the other little things that make it so special.

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Contact us via email or dial us at 205-868-1619.